Shipping & Returns

1) a) UK Delivery:

All deliveries from Sportserve Ltd will need to be signed for upon receipt of goods.

Sportserve Ltd aim to have small orders (up to 5KG) despatched within 1-3 business days dependant on availability. Any delays will be notified to the customer immediately.

Items sent by courier are not available for weekend delivery.

Orders will be delivered by either Royal Mail Recorded Delivery or by an approved carrier. Tracking information can be supplied upon request.

For larger orders (up to 30KG, nothing larger than 3m in length) delivery will be made by carrier and subject to additional charges if necessary. Any offers to assist with unloading/loading of heavy goods is at the customers own risk.

It is the customer’s responsibility to ensure adequate admission for the receipt of heavy/large goods. Sportserve Ltd can refuse to deliver unless suitable access is provided. Sportserve Ltd will inform any customer of the expected delivery date of their item(s).

Sportserve Ltd accepts no liability if, once this date has been accepted by the customer, the delivery fails due to inadequate access/refusal at address/inability to sign for receipt. In the event of a re-delivery, any fees may be made chargeable to the customer. All delivery times are estimates and may vary. All parcels will be returned to Sportserve Ltd if delivery fails 3 times. To have the item(s) redelivered will incur carriage costs.

1)b) Outside of the UK Delivery:

All deliveries from Sportserve Ltd will need to be signed for upon receipt of goods. It is the customer’s responsibility to ensure that any item(s) ordered are not prohibited or subject to restrictions within the country they are delivered to.

All import/duty charges are paid by the customer. Sportserve Ltd is not liable for any delays in overseas shipping. All charges for overseas shipments are determined by size and weight of the package and not at a set country by country rate. Please contact Sportserve Ltd for a delivery quotation/timescale prior to placing an order.

All delivery times are estimates and may vary.

2) Cancellations:

Non-Import Orders:

Cancellation of any order must be issued in writing to Sportserve Ltd. Orders cancelled prior to despatch will be refunded in full. Any order cancelled after items have been despatched, but prior to delivery, must be returned in the original, unopened packaging, with the return costs being split between Sportserve Ltd and the customer.

All orders are subject to the following: If cancellation is due to delivery missing a previously specified date, which must be stated on the invoice, a full refund will be issued within 30 days. In this instance Sportserve Ltd will organise and pay for the collection of unwanted items in full.

3) Returns & Refunds:

Distance Selling Regulations apply to all online purchases. Any orders purchased online will be refunded via Paypal once Sportserve Ltd has received the unwanted/faulty goods in a re-saleable condition, if notification of return is received outside of the DSR’s 30 day policy.

Non DSR returns must be notified to Sportserve Ltd, in writing, within 7 days of delivery. All returns notified to us within this time frame, and returned to us in a re-saleable condition, will be re-funded in full, based on discussion with the customer in regards to charges for the return arrangements.

Any return requests received after 7 days, the refund will be subject to Sportserve Ltd’s discretion. All returns must be in the original packaging, and complete (including any/all instruction booklets, small parts eg nuts/bolts). If any part(s) of the item(s) are missing, Sportserve Ltd reserves the right to hold the refund until the return is fully complete.

It is at Sportserve Ltd’s discretion to accept/charge a re-stocking fee for all returns of non-defective items. Any returns where the delivery fee is chargeable to the customer will not be accepted unless properly packaged, without damage. Definition of “damage” includes, but is not limited to: breakages, dents, scratches, paint chips, wear and tear, dirt, & punctures. Sportserve Ltd is not liable for any; Loss of item(s) or Damage caused during transit of customer charged returns.

The above will result in a refusal to/or only partly, refund.

No returns of customised items (eg personalised uniforms) will be accepted unless the product is defective/faulty at manufacturing level.

It is the customers responsibility to ensure that the correct sizing is ordered for their uniforms, as Sportserve Ltd accepts no liability if garments do not fit. 

Electrical/Import/Non UK Items;

 

All orders that require item(s) to be brought into the UK must be paid up front, including freight. Sportserve LTD will not accept purchase orders for item(s) that are sourced from overseas. Freight times are subject to availability and cannot be guaranteed until the order is placed and paid for. Electrical item warranty information can be supplied on request.

 

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