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Covid-19 updates

(Updated 29.04.2020)

 

Firstly, we would like to thank our customers that have placed orders with us recently for your patience and support.

In order to protect our staff and to support key workers we have closed our warehouse and suspended our site installations of scoreboards and sports equipment until further notice. We are, however, still taking orders for products on our website. It must be noted that we have stock of most items, however some larger items such as scoreboards need to be ordered.  Although we do not envisage supply issues, particularly regarding products from Europe, delivery networks are very busy, resulting in delays. 

We cannot schedule any new installations until further information is available regarding the present Lockdown, however we are available to discuss your needs in preparation for future work. We are still available to offer advice on scoring products, sports equipment, installations and scoreboard maintenance. Please see our Covid-19 update page for further information or contact us via email through our contact page.

WE ARE DISPATCHING ORDERS

The current shortage of staff and delays in the delivery networks mean that orders are taking an additional 4 to 12 days to deliver. We are not guaranteeing next day delivery. Please allow 2-3 days for this serrvice.  

SHIPPING

UK couriers and postal services are running with reduced staff and this is resulting in some delays. All delivery guarantees are currently suspended, however, we are doing our best to maintain them.

Please be aware that due to a reduction of transit routes and increased border controls, delivery is now taking longer than normal.

Courier companies are now introducing new procedures where customers no longer need to sign for parcels.

SUPPLY

Whilst some manufacturers and distributions across Europe remain closed, others, with a greatly reduced team, are opening up to dispatch orders. We do not envisage any severe stock shortages across the full range but we cannot guarantee any timescales for delivery.

 

Stay safe

The Sportserve team

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